Returns

We want you to love every Heaven Candle you receive. Because each piece is handmade, here's how we handle returns and exchanges.

Damaged or Defective Items

If your candle arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue. We'll send a free replacement — no questions asked.

Unused & Unopened Items

Unused candles in original packaging can be returned within 14 days of delivery for a full refund. Buyer pays return shipping. Items must be in the same condition you received them.

Used Candles

Due to the handmade and personal nature of our products, we cannot accept returns on burned or used candles. We appreciate your understanding.

How to Start a Return

Email us at hello@heavencandle.store with your order number and reason for return. We'll respond within 24 hours with instructions.